Care Services
Full service for owners
Quality management
Full rental and management service for owners in cooperation with Second Home Rent. We will manage and rent out your property optimally.
Continuous property surveillance
Second Home Care looks after your property before, during and after occupancy.
Cleaning
Your property is thoroughly cleaned and prepared for the next guest(s) between each let.
Regular checking
Your property is also carefully looked after and regularly checked, even during your absence.
End of season
At the end of the season, we will perform a detailed inspection of your holiday property and provide you with a report containing suggestions for possible improvement and a list of any necessary repairs.
Start of season
Before the season begins, your holiday residence will be made ready for rental with your input.
Property mainteance
Second Home Care can maintain your pool and garden on a contract base.
On-site guest services
We guarantee customer satisfaction
Checkin
Checkin
We welcome every guest personally at our local service office.
Customer care
Customer care
Not only can Second Home Care be reached 24 hours a day by you and your guests, there is also a personal contact person available on site.
Additional services
Additional services
Your guests have the chance to book other additional services.
Local knowledge
Local knowledge
Second Home Care employees at the local service offices know the area inside out, and are able to assist guests with tips and advice.
Booking Points
Booking Points
Of course, your next holiday can also be booked at the local Service office.
Check-out
Check-out
Second Home Care staff will make sure they personally say goodbye to each guest.
The following can be booked by guests on site or at the time of reservation:
Concierge services
We ensure that we know well your home, the rules and our guests. We are ready for them day and night, so you can completely let go.
Concierge services include:
Preparation
Preparing the house for arrival (open shutters, for cleaning *, turn on heating)
Intervention
Intervention in case of problems: the loss of the key, water damage, neighbourhood complaints …
Final cleaning (paid by the tenants) after each rental includes:
Cleaning surfaces, Cleaning the floor, Cleaning bathrooms/toilets, Cleaning the kitchen, changing the bedding and towels, A final inspection on any damage, Shutdown home.
Laundry services include:
Cleaning
Cleaning and drying your sheets and towels, change of your sheets and towels.
The linnen packages per person
1 duvet cover, 1 bottom sheet, 1 pillowcase, 2 towels, 1 bath mat and kitchen towels.
Owner Management
Doing things yourself
If you or your represented caretaker of the house management and you welcome our guests yourself, you will have the same key holder responsibilities as Second Home Care.
The following section provides useful information on your duties and tasks:
Key holder’s location
Every Second Home Rent customer is sent a description of how to get the key holder’s location and a travel voucher containing all the relevant booking information
Arrival time
As set out in the terms of our contract, customers will arrive between 4 p.m. and 7p.m. However, we do ask for your understanding should the client be delayed.
Keyholder
The key holder must react immediately if any problems occur during or between bookings, and must inform the owner of any necessary repairs or purchases.
Reservations list
Second Home Rent sends you a weekly reservations list with all existing bookings by email or post.
Property checking
The holiday property must be properly checked and prepared before the guests arrive to ensure that they will find clean and welcoming accommodation.
Arrival
On arrival, the customer should hand the key holder the Second Home Rent travel voucher and the agreed breakage deposit.
Additional services
Any additional services which are not already included in the rental price, such as WiFi, final cleaningor bed linen and any applicable local tax must be paid by the customer directly on site.
Keyholder absence
If the key holder is away or cannot be on-site, a replacement should be organised to ensure that customers can be welcomed as usual.
Your home is in capable hands!
Home design with style in order to make your house presentable for rental or selling we can help you with decorating your house.
Your home deserves a real photographer.
There is a difference between a snapshot and a real professional photo. We can all take snap shots. For a real photo we turn to a photographer. Would you like to rent out or sell your holiday home, you have a better chance with the perfect photo portfolio. Second Home Care knows experienced photographers, which could increase the value of your home. They come with the best camera¹s, choose the ideal angle, and wait for the best light. You will definitely see this later in your photos. This will definitely work in your advantage.
Selling your holiday home?
We know the area, the homes, villas and apartments, and have a large network of real estate agents and private owners who would like to sell or buy a property in our region.
Inspection
The basic package consists of a monthly inspection of your property on the inside as well as on the outside:
- Evidence of suspected burglary
- Evidence of malicious or accidental damage
- Checking the mailbox, and forwarding important letters to the owner
- Pest control
- Compiling of an inspection report after the visit to be sent by e-mail or post
- Additional inspection visit following severe weather conditions
- Recommendation on necessary maintenance repairs. These can be done by Second Home Care on an hourly rate basis.
- Additional inspection visit following severe weather conditions
Decorating and Mainenance
We manage the following services:
- Installation of sanitaire and kitchen facilities
- Tiling
- Laying of laminated flooring
- Painting of external and internal surfaces
- Wallpapering
Garden Maintenance
We provide the following services:
- Mowing the lawns
- Weeding the garden
- Trimming the hedges
- Maintenance and pruning of the small trees and shrubs
- Planting new trees and shrubs
- Disposal of garden waste
Pool Maintenance
This service is provided on a weekly basis:
- Checking and adjusting the pH concentration level
- Checking and adjusting the Chlorine concentration level
- Cleaning the water filter system
- Vacuuming the pool
- Adjusting the water level
- Checking and cleaning of the pool internal filters
- Maintaining of the security fence or alarm systems around the pool
- Ensuring a state of readiness for summer use and setting winter stand-by mode
Management Service
You purchased a property in France?
SOS Services
SOS Services offers you the solution in case of emergencies in and around your home like leakage, power outages, burglary, glass and storm damage.
Accidents in and around the house do not limit to office hours. Even in the evenings and weekends you want to be quickly and professionally assisted.
We make sure you are not alone. Within 2 hours there is a specialist on site that will provide the desired solution.
This is already possible from € 10.00 incl. VAT per month based on a year contract.
- transport fee standard € 22.50
- transport fee over 20 kilometres (return) € 0.25 per kilometre
- Hourly rate from 09:00 to 19:00 Monday till Friday € 32,50, – per person per hour
- Hourly rate from 19:00 to 09:00, weekend and bank holidays € 47,50, – per person per hour
- Material costs Market conformity
- Enable third parties and tools Market Conform
Service Pricing 2017
Tarif
General
Excl. 20% TVA
SOS Service
Outside Office hours
(from 19:00 to 09:00, weekend and bank holidays)
Excl. 20% TVA
SOS Service
during Office hours
(from 09:00 to 19:00 Monday till Friday)
Excl. 20% TVA
Package deal
10 hours
Excl. 20% TVA
- + Professional Care Service
-
Full service for owners
Quality management
Full rental and management service for owners in cooperation with Second Home Rent. We will manage and rent out your property optimally.
Continuous property surveillance
Second Home Care looks after your property before, during and after occupancy.
Cleaning
Your property is thoroughly cleaned and prepared for the next guest(s) between each let.
Regular checking
Your property is also carefully looked after and regularly checked, even during your absence.
End of season
At the end of the season, we will perform a detailed inspection of your holiday property and provide you with a report containing suggestions for possible improvement and a list of any necessary repairs.
Start of season
Before the season begins, your holiday residence will be made ready for rental with your input.
Property mainteance
Second Home Care can maintain your pool and garden on a contract base.
On-site guest services
We guarantee customer satisfaction
Checkin
Checkin
We welcome every guest personally at our local service office.
Customer care
Customer care
Not only can Second Home Care be reached 24 hours a day by you and your guests, there is also a personal contact person available on site.
Additional services
Additional services
Your guests have the chance to book other additional services.
Local knowledge
Local knowledge
Second Home Care employees at the local service offices know the area inside out, and are able to assist guests with tips and advice.
Booking Points
Booking Points
Of course, your next holiday can also be booked at the local Service office.
Check-out
Check-out
Second Home Care staff will make sure they personally say goodbye to each guest.
The following can be booked by guests on site or at the time of reservation:
Extra cleaningLinnenHigh chairCotExtra bedTowelsConcierge services
We ensure that we know well your home, the rules and our guests. We are ready for them day and night, so you can completely let go.
Concierge services include:
Preparation
Preparing the house for arrival (open shutters, for cleaning *, turn on heating)
Intervention
Intervention in case of problems: the loss of the key, water damage, neighbourhood complaints …
Final cleaning (paid by the tenants) after each rental includes:
Cleaning surfaces, Cleaning the floor, Cleaning bathrooms/toilets, Cleaning the kitchen, changing the bedding and towels, A final inspection on any damage, Shutdown home.
Laundry services include:
Cleaning
Cleaning and drying your sheets and towels, change of your sheets and towels.
The linnen packages per person
1 duvet cover, 1 bottom sheet, 1 pillowcase, 2 towels, 1 bath mat and kitchen towels.
- + Management by home owners
-
Owner Management
Doing things yourself
If you or your represented caretaker of the house management and you welcome our guests yourself, you will have the same key holder responsibilities as Second Home Care.
The following section provides useful information on your duties and tasks:
Key holder’s location
Every Second Home Rent customer is sent a description of how to get the key holder’s location and a travel voucher containing all the relevant booking information
Arrival time
As set out in the terms of our contract, customers will arrive between 4 p.m. and 7p.m. However, we do ask for your understanding should the client be delayed.
Keyholder
The key holder must react immediately if any problems occur during or between bookings, and must inform the owner of any necessary repairs or purchases.
Reservations list
Second Home Rent sends you a weekly reservations list with all existing bookings by email or post.
Property checking
The holiday property must be properly checked and prepared before the guests arrive to ensure that they will find clean and welcoming accommodation.
Arrival
On arrival, the customer should hand the key holder the Second Home Rent travel voucher and the agreed breakage deposit.
Additional services
Any additional services which are not already included in the rental price, such as WiFi, final cleaningor bed linen and any applicable local tax must be paid by the customer directly on site.
Keyholder absence
If the key holder is away or cannot be on-site, a replacement should be organised to ensure that customers can be welcomed as usual.
- + General Services
-
Your home is in capable hands!
Home design with style in order to make your house presentable for rental or selling we can help you with decorating your house.
Your home deserves a real photographer.
There is a difference between a snapshot and a real professional photo. We can all take snap shots. For a real photo we turn to a photographer. Would you like to rent out or sell your holiday home, you have a better chance with the perfect photo portfolio. Second Home Care knows experienced photographers, which could increase the value of your home. They come with the best camera¹s, choose the ideal angle, and wait for the best light. You will definitely see this later in your photos. This will definitely work in your advantage.
Selling your holiday home?
We know the area, the homes, villas and apartments, and have a large network of real estate agents and private owners who would like to sell or buy a property in our region.
Inspection
The basic package consists of a monthly inspection of your property on the inside as well as on the outside:
- Evidence of suspected burglary
- Evidence of malicious or accidental damage
- Checking the mailbox, and forwarding important letters to the owner
- Pest control
- Compiling of an inspection report after the visit to be sent by e-mail or post
- Additional inspection visit following severe weather conditions
- Recommendation on necessary maintenance repairs. These can be done by Second Home Care on an hourly rate basis.
- Additional inspection visit following severe weather conditions
Decorating and Mainenance
We manage the following services:
- Installation of sanitaire and kitchen facilities
- Tiling
- Laying of laminated flooring
- Painting of external and internal surfaces
- Wallpapering
Garden Maintenance
We provide the following services:
- Mowing the lawns
- Weeding the garden
- Trimming the hedges
- Maintenance and pruning of the small trees and shrubs
- Planting new trees and shrubs
- Disposal of garden waste
Pool Maintenance
This service is provided on a weekly basis:
- Checking and adjusting the pH concentration level
- Checking and adjusting the Chlorine concentration level
- Cleaning the water filter system
- Vacuuming the pool
- Adjusting the water level
- Checking and cleaning of the pool internal filters
- Maintaining of the security fence or alarm systems around the pool
- Ensuring a state of readiness for summer use and setting winter stand-by mode
Management Service
You purchased a property in France?
SOS Services
SOS Services offers you the solution in case of emergencies in and around your home like leakage, power outages, burglary, glass and storm damage.
Accidents in and around the house do not limit to office hours. Even in the evenings and weekends you want to be quickly and professionally assisted.
We make sure you are not alone. Within 2 hours there is a specialist on site that will provide the desired solution.
This is already possible from € 10.00 incl. VAT per month based on a year contract.
- transport fee standard € 22.50
- transport fee over 20 kilometres (return) € 0.25 per kilometre
- Hourly rate from 09:00 to 19:00 Monday till Friday € 32,50, – per person per hour
- Hourly rate from 19:00 to 09:00, weekend and bank holidays € 47,50, – per person per hour
- Material costs Market conformity
- Enable third parties and tools Market Conform
Service Pricing 2017
Tarif
General
€ 32,50 per hourExcl. 20% TVA
SOS Service
Outside Office hours
(from 19:00 to 09:00, weekend and bank holidays)€ 47,50 per hourExcl. 20% TVA
SOS Service
during Office hours
(from 09:00 to 19:00 Monday till Friday)€ 32,50 per hourExcl. 20% TVA
Package deal
10 hours
€ 275,00 per 10 hoursExcl. 20% TVA
Full rental and management service for owners in cooperation with Second Home Rent. We will manage and rent out your property optimally.
Care service
Your Home. Our Care.
Second Home Care is one of the largest providers of Attractive holiday homes in the Burgundy Region of France.
We research and select the properties personally and rent them directly via our website. We can assist you in buying and selling properties in the Burgundy. We work with local real estate agents.
